We want you to feel comfortable when shopping with us at Pakenham Ltd ("we", "our", or "us"). If you need to return an item or ask for a refund, this policy explains the process and what you can expect. Our practice is in line with UK consumer legislation, including the UK General Data Protection Regulation (UK GDPR).
If you wish to return a product, ensure:
Some items cannot be returned because of what they are. If this is the case, we will explain at the time of purchase.
To initiate the return procedure, please email us at [email protected] with your order details. We will then send instructions on how to return the item when we have accepted your return. The cost of returns is potentially the customer's unless the item is faulty or wrongly described.
Once we have the returned item back, we will examine it and verify if a refund can be made. Approved refunds will be made through the original payment. Allow up to 10 business days for processing of the refund.
If you are sent a faulty or different item from what you ordered, please notify us within 1 day of receiving the item. We will replace the item or refund you after reviewing the issue.
If you wish to exchange an item, please contact us. Exchanges are based on product availability.
We can modify this Return and Refund Policy if needed. All changes will be posted on this page with a new date.
If you are unsure or have any questions, please contact us: Pakenham Ltd
Email: [email protected]
Company Number: 13273913
Registered Office Address: Keepers Cottage Chapmansford Farm, Hurstbourne Priors, Whitchurch, England, RG28 7RR